This restriction avoids confusion of users which may be caused by other users trying to remote control that computer. The mouse & keyboard must not be touched for a few seconds before you can remote control that PC.If you configured a password on any ShareMouse client, configure the same password in all other ShareMouse clients of the same place.Make sure that no "security" program such as "Antivirus/AntiSpyware"-scanner programs blocks network traffic of the ShareMouse keyboard hook.Older routers may have hiccups because of the UDP packets, ShareMouse is using. Restarting the router, switch and all computers often resolve network connection issues.Make sure that your computers are network connected with a Ethernet or Wireless LAN connection.This step-by-step troubleshooting guide assists you if you cannot establish a network connection at all: Network ports TCP 6555 and UDP 1046 must be open for ShareMouse on all computers (unless changed in the ShareMouse network settings). In such case, either restart all ShareMouse clients for another trial period of unpaid features, stop using the unpaid features (listed in the license notification) or upgrade your license. Alternatively, restart all ShareMouse clients for another trial period.Įven if you registered a license, you can still evaluate unpaid features of a higher edition not included in your purchase. If you already purchased a license, make sure that the license key is registered in your installation. If you are using ShareMouse in demo mode, ShareMouse automatically disconnects after 15-30 minutes and issues a license notification.Also close any other software KVM program to eliminate the risk of interference. Test for any potential 3rd party incompatibility issue by closing any other (background) program For example, Microsoft "IntelliType", "Microsoft IntelliPoint" and "Microsoft Mouse and Keyboard Center" are known to cause strange phenomena in ShareMouse as those programs alter keyboard input. ![]() If you don't see this icon, ShareMouse has not made a successful connection.
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